Switching to ellesys

Switching to ellesys communications and conferencing service guarantees to save you money. We make it very easy to switch your phone service making sure the move happens easily and without disruption.

Switching is easy - Same telephone number, same telephone system, no prefix or special codes to dial before every call, no call routing over 3rd party platforms. Switching to us means you will have the best price always and the best service always.

How to switch telephone lines, business calls and broadband to ellesys

The first step is to discuss your existing service with ellesys.  We'll analyse your current telephone bills, understand the services you need, identify the hidden charges and provide a full breakdown of savings.  This will allow you to see clearly where the majority of your charges comes from, perhaps from calls to mobiles, broadband or even line rental.

How to order - You can switch your phone services just over the phone. We will need all of your telephone numbers, fax numbers and any other number associated to your business. This means we can fulfil our promise to reduce your overall telecom bills. If you are an existing broadband user, all we need is your MAC code from your current provider.

Once the order is complete - Our live WLR3 system will generate a switch over date.  If this is a brand new service, we will try and provision your service as soon as possible.  If this is a service you are already using from another supplier, simply understand your expiry date on your current contract and we will work to that.

After care - You will receive a welcome note from us detailing our contact details, your account information and of course your account manager and their direct contact details. We are now your supplier of telecommunications services. If at any time you need to discuss your service, please feel free to call us 0844 770 1919 or email us directly.

We will not sell you any extra's you don't need - ellesys have a broad range of products and services that allow us to be creative in terms of delivering the right service to you.  We can supply standard analogue line rental packages coupled with inclusive business calls, our fast and reliable broadband service is ideal for small to medium sized businesses, the hubb@ 3g solution is excellent for those rural users needing a faster and more secure broadband service.  Perhaps you need a new phone system or you want to expand your catchment area by ordering virtual numbers or business numbers, maybe you are a business that is moving over to IP telephony and interested in our hosted office solutions such as business VoIP and fax to email. For BT Versatility phone users, you may just need a new spare part or engineering support to keep your system going. 

Throughout your contract with ellesys you will not see an increase to your business call rates, business landline calling plans, broadband connections, telephone numbers, business VoiP, audio conference calls, webex web conferencing or indeed any other service we supply to you.  Every business needs to manage every penny and whilst our competition continue to increase their costs, we buck the trend. 

Local and national businesses come to ellesys and stay with us.  

Having problems with your current telephone provider

Unfortunately there are a number of telecoms suppliers who have been investigated by Ofcom and presented on various professional money websites such as thisismoney.co.uk outlining service issues.  Make sure your new telecommunications provider is a member of OTELO.  These are an independent ombudsman’s service for the communications industries that are there to ensure you really do get the best service possible and on the terms you've agreed to. If you need impartial advice or some simple pointers, please call us immediately and we will do as much as we can to help.

If you’re current supplier is not an OTELO member, make sure your new one is!